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Exchange & Return Policy

FREE RETURN AND EXCHANGE:

Vhair specializes in hair extension production and sales. We devote ourselves in providing you premium quality hair extensions with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.

DEFINITE DETAILS BELOW:
1. The customer who isn't satisfied with our products, please contact us by email within one week to make application of "return or exchange" since you sign for your goods. Overdue, this item is not available.

2. Full Refund is offered for product(s) in unused condition and with original packaging from Vhair

3. There won't be any restocking fee charged for exchange, but clients may have to bear the shipping fee. For refund cases, the shipping fee and restocking fee will be deducted from your refund. But if it is our fault, you get full refund. After your exchange or return request has been confirmed, the return address will be given to you to send back the items.

4. Please email us with pictures of the goods that you intend to return or exchange for our reference.

5. In order to make sure that we are able to receive your returned package, please be sure to contact us before sending it back. We have every right to refuse to sign for the package if you send it back without our permission! Otherwise, you will be responsible for all the losses arising there from.

6. If customers can follow the above items, please contact us via: cs@vhair.com.com The V Hair support team operates 7 days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

FREE CANCELLING:
We can cancel the order for you free of charge if you contact us in time after your purchase.

1.For instock orders, please contact us within 8 hours after your payment finished.

2.For custom orders, please contact us within 24hrs after your payment finished.

3.Overdue, you will be charged 15% restocking fee.

4.Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.

Note: If requesting for repair or exchange or cancel your order, email: cs@vhair.com,The Vhair support team operates 7 days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!